VU Custom Terms of Service

Last Updated: 6/18/26

Welcome to VU Custom! Please read these Terms of Service (“Terms”) carefully. These Terms constitute a legally binding agreement between you (“User”, “you”, or “your”) and VU Custom (“VU Custom”, “we”, “our”, or “us”) governing your access to and use of the vucustom.com website, applications, and related services (collectively, the “Services”).

By accessing or using our Services, you agree to be bound by these Terms. Please read them carefully.

  1. Acceptance of These Terms

    By creating an account, making a purchase, or otherwise using the Services, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority and have given us your consent to allow any of your minor dependents to use the Services. The term “you” refers to the individual, company, or other legal entity identified as the individual, company, or other legal entity signing up for our Services. If you are entering into these Terms on behalf of a company or other legal entity, you represent that you have the authority to bind such entity and its affiliates, as applicable, to these terms and conditions in these Terms. If you do not have such authority, or if you do not agree with these Terms, you must not accept these Terms and may not use the Services.

By downloading, accessing, or using the Services, you are indicating your: (i) acceptance of, and agreement to be legally bound by, all of the terms and conditions of these Terms; and (ii) consent to the installation of any software including, but not limited to, scripts, browser plugins, applets, and mobile applications as part of the Services on your computer or mobile device.

  1. Conditions of Use of the Services

Access, Use, and Management: To access certain parts of the Services, you may be required to provide personal information, such as your name, email, and telephone number. You warrant that all information provided is accurate and truthful, and you authorize us to use any means necessary to verify its accuracy in accordance with applicable law.

Account Creation: You may be required to create an account to use certain features of the Services. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You agree that will not share them with others or allow unauthorized access to the Services. Immediate written notification to VU Custom is required if you suspect or experience any unauthorized access to or security incident concerning your account

Prohibited Uses: You may use our Services only for lawful purposes and in accordance with these Terms. You agree not to use our website:

  • In any way that violates any applicable federal, state, local or international law or regulation (including, without limitation, any laws regarding the export of data or software to and from the US or other countries). 
  • To send, knowingly receive, upload, download, use or re-use any material which does not comply with these Terms.
  • To transmit, or procure the sending of, any advertising or promotional material, including any “junk mail”, “chain letter” or “spam” or any other similar solicitation.
  • To impersonate or attempt to impersonate VU Custom, a VU Custom employee, or any other person or entity (including, without limitation, by using e-mail addresses associated with any of the foregoing).
  • To engage in any other conduct that restricts or inhibits anyone’s use or enjoyment of the website, or which, as determined by us, may harm VU Custom, or users of the website or expose them to liability.

Additionally, you agree not to:

  • Use the Services in any manner that could disable, overburden, damage, or impair the site or interfere with any other party’s use of the website, including their ability to engage in real time activities through the Services.
  • Use any robot, spider or other automatic device, process or means to access the Services for any purpose, including monitoring or copying any of the material on the Services.
  • Use any manual process to monitor or copy any of the material on the Services or for any other unauthorized purpose without our prior written consent.
  • Use any device, software, or routine that interferes with the proper working of the Services.
  • Introduce any viruses, trojan horses, worms, logic bombs or other material which is malicious or technologically harmful.
  • Attempt to gain unauthorized access to, interfere with, damage or disrupt any parts of the website, the server on which the website is stored, or any server, computer or database connected to the Services. 
  • Attack the Services via a denial-of-service attack or a distributed denial-of-service attack.
  • Otherwise attempt to interfere with the proper working of the Services. 

If you encounter content or a user that you believe violates the above policies, please report it to us by emailing us at support@vucustom.com.  

  1. Custom Products and User Content

Your Content: When you upload images, text, logos, or other materials (“User Content”) to create custom products, you retain ownership of your User Content. By uploading, you grant VU Custom a non-exclusive, worldwide, royalty-free license to use, reproduce, and process your User Content solely for the purpose of fulfilling your order and providing the Services. 

Responsibility for Content: You represent and warrant that you own or have the necessary rights and permissions to use all User Content you submit. You agree that VU Custom is not responsible for any copyright or trademark infringement arising from the designs you submit. 

Right to Refuse: We reserve the right to refuse any order or remove any User Content in our role discretion, including, but not limited to, User Content that violates these Terms or our policies.

  1. Intellectual Property

All content on or access through our Services (excluding your User Content), including text, graphics, logos, software, photographs, sound, images, the product configurator technology, and other materials (“VU Custom Materials”) is the sole and exclusive property of VU Custom or its licensors and is protected by copyright, trademark, and other intellectual property laws. You may not modify, remove, delete, augment, add to, publish, transmit, participate in the transfer or sale of, create derivative works from, or in any way exploit any of the VU Custom Materials, in whole or in part, except as expressly allowed by these Terms or applicable law (including, without limitation, U.S. copyright, trademark, and patent law). s.

Your use of the Services does not grant or transfer to you any ownership or other rights in the Services or VU Custom Materials, and except as expressly provided, nothing herein or within the Online Services shall be construed as conferring on you or any other person any license under any of VU Custom’s or any third party’s intellectual property rights. Any rights not expressly granted to you in these Terms are expressly reserved by VU Custom. For greater certainty, you agree that you will not take any action that is inconsistent with VU Custom’s ownership of any or all of the Services and VU Custom Materials or any third party’s ownership of any or all of the VU Custom Materials. You are hereby expressly prohibited from removing any proprietary notice of VU Custom or any third party from any copy of the Services or VU Custom Materials.

  1. Comments and Feedback

If, at our request, you send certain specific submissions or, without a request from us, you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, “comments”), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation: (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments. We may, but have no obligation to, monitor, edit or remove content comments that we determine in our sole discretion are unlawful, offensive, threatening, libelous, defamatory, obscene, or otherwise objectionable or violates any party’s intellectual property or these Terms.

You agree that your comments will not violate any right of any third party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Services or any related website(s) or online destinations. You may not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead us or third parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third party.

  1. Disclaimer of Warranties

OUR SERVICES ARE PROVIDED TO YOU “AS IS” AND ON AN “AS AVAILABLE” BASIS AND WITH ALL FAULTS AND DEFECTS WITHOUT WARRANTY OF ANY KIND. TO THE MAXIMUM EXTENT PERMITTED UNDER APPLICABLE LAW, WE EXPRESSLY DISCLAIM ALL WARRANTIES, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE, WITH RESPECT TO THE SERVICES, INCLUDING ALL IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT, AND WARRANTIES THAT MAY ARISE OUT OF COURSE OF DEALING, COURSE OF PERFORMANCE, USAGE, OR TRADE PRACTICE. WITHOUT LIMITATION TO THE FOREGOING, WE PROVIDE NO WARRANTY OR UNDERTAKING, AND MAKE NO REPRESENTATION OF ANY KIND THAT THE SERVICES WILL MEET YOUR REQUIREMENTS, ACHIEVE ANY INTENDED RESULTS, BE COMPATIBLE, OR WORK WITH ANY OTHER SOFTWARE, APPLICATIONS, SYSTEMS, OR SERVICES, OPERATE WITHOUT INTERRUPTION, MEET ANY PERFORMANCE OR RELIABILITY STANDARDS, OR BE ERROR-FREE, OR THAT ANY ERRORS OR DEFECTS CAN OR WILL BE CORRECTED.

  1. Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT WILL WE, OR ANY OF OUR SERVICE PROVIDERS, HAVE ANY LIABILITY ARISING FROM OR RELATED TO YOUR USE OF OR INABILITY TO USE THE SERVICES, INCLUDING FOR PERSONAL INJURY, PROPERTY DAMAGE, LOST PROFITS, COST OF SUBSTITUTE GOODS OR SERVICES, LOSS OF DATA, LOSS OF GOODWILL, BUSINESS INTERRUPTION, COMPUTER FAILURE OR MALFUNCTION, OR ANY OTHER CONSEQUENTIAL, INCIDENTAL, INDIRECT, EXEMPLARY, SPECIAL, OR PUNITIVE DAMAGES.

THE FOREGOING LIMITATIONS WILL APPLY WHETHER SUCH DAMAGES ARISE OUT OF BREACH OF CONTRACT, TORT (INCLUDING NEGLIGENCE), OR OTHERWISE AND REGARDLESS OF WHETHER SUCH DAMAGES WERE FORESEEABLE OR WE WERE ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME JURISDICTIONS DO NOT ALLOW CERTAIN LIMITATIONS OF LIABILITY SO SOME OR ALL OF THE ABOVE LIMITATIONS OF LIABILITY MAY NOT APPLY TO YOU.

  1. Indemnification

You agree to indemnify, defend and hold harmless VU Custom and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns, and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms, your violation of any law, or your infringement of any rights of a third party (including intellectual property rights) related to your User Content.

  1. Governing Law and Dispute Resolution

These Terms and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of Connecticut. Any disputes arising out of or relating to these Terms or the Services shall be resolved exclusively in the state or federal courts located in Westport, Connecticut.

  1. No Consolidation

Any claim or dispute shall be litigated, as the case may be, on an individual basis and shall not be consolidated with any claim or dispute of any other party whether through class action proceedings, class arbitration proceedings or otherwise.

  1. Limitation on Time to File Claims

ANY CAUSE OF ACTION YOU MAY HAVE ARISING OUT OF OR RELATING TO THESE TERMS OF USE, OUR PRIVACY POLICY, OR THE SERVICES MUST BE COMMENCED WITHIN ONE (1) YEAR AFTER THE CAUSE OF ACTION ACCRUES, OTHERWISE, SUCH CAUSE OF ACTION IS PERMANENTLY BARRED.

  1. Waiver and Severability

If you do not comply with these Terms, and we do not take action right away, this does not mean that we are giving up any rights that we may have (such as taking action in the future).If it turns out that a particular term is not enforceable, this will not affect any other terms.

  1. Assignment

Your right to use the Services and/or any licenses granted under these Terms are not excludable, assignable, or transferable, including by operation of law or otherwise. Any attempted assignment or transfer in violation of the forgoing is null and void.  

  1. Entire Agreement

These Terms constitute the sole and entire agreement between you and VU Custom regarding the Services and supersede all prior and contemporaneous understandings, agreements, representations, and warranties, both written and oral.  

  1. Privacy Policy

Please read our Privacy Policy carefully to understand how VU Custom collects, uses, and discloses information, including personally identifiable information. We may revise and update the Privacy Policy from time to time in our sole discretion. All changes are effective immediately when we post them and apply to our collection, use, and disclosure of information thereafter. It is your responsibility to review the Privacy Policy when accessing or using the Services so that you are aware of any changes.

  1. Changes to Terms of Service

We reserve the right, at our sole discretion, to update, change or replace any part of these Terms by posting updates and changes to  through the Services. It is your responsibility to check these Terms periodically for changes. Your continued use of or access to the Services following the posting of any changes to these Terms constitutes acceptance of those changes.

  1. Contact Information

Questions about the Terms of Service should be sent to us at: Email: support@vucustom.com