CASE STUDY
About Jiggy
Situation
JIGGY had introduced custom puzzles, but they lacked the structure and tools to support their long-term growth. Managing orders, processing artwork, and ensuring a seamless experience for customers required significant operational effort. As demand increased, the limitations of their existing system became clear. Without a well-defined Custom Program strategy or the right software, they struggled to maintain efficiency while expanding their offerings.
They needed a way to create a smooth and intuitive customization experience for customers while simplifying the internal processes required to manage and fulfill those orders. Customization had the potential to be a major revenue driver, but without a scalable system in place, it risked becoming more of a burden than an opportunity.
Solution
On the front-end, our VU Customizer transformed their front-end experience, allowing customers to create personalized puzzles with ease. What was once a slow and inefficient process became an intuitive, engaging feature where customers could upload their images, add personal touches, and preview their designs before placing an order. With a frictionless customization tool now embedded into their website, JIGGY positioned custom puzzles as a core offering, driving more engagement and sales.
On the backend, VU OS, our Admin Tool provided the structure JIGGY needed to efficiently manage custom orders. Instead of relying on time-consuming manual processes, the system automated the flow of artwork and order data, ensuring that every custom puzzle could be processed quickly and accurately. JIGGY’s team could now create and manage new products with ease, while the system handled the complexity of order fulfillment.
Our Order Management System (OMS) streamlined production and fulfillment, ensuring that every custom order moves effortlessly from purchase to production. Artwork, order details, and shipping information are instantly routed to the factory, eliminating manual steps and accelerating turnaround times. With our OMS, JIGGY now produces and ships custom puzzles as smoothly as their standard products, turning what was once a logistical challenge into a competitive advantage.
Outcome
On the front-end, our VU Customizer transformed their front-end experience, allowing customers to create personalized puzzles with ease. What was once a slow and inefficient process became an intuitive, engaging feature where customers could upload their images, add personal touches, and preview their designs before placing an order. With a frictionless customization tool now embedded into their website, JIGGY positioned custom puzzles as a core offering, driving more engagement and sales.
On the backend, VU OS, our Admin Tool provided the structure JIGGY needed to efficiently manage custom orders. Instead of relying on time-consuming manual processes, the system automated the flow of artwork and order data, ensuring that every custom puzzle could be processed quickly and accurately. JIGGY’s team could now create and manage new products with ease, while the system handled the complexity of order fulfillment.
Our Order Management System (OMS) streamlined production and fulfillment, ensuring that every custom order moves effortlessly from purchase to production. Artwork, order details, and shipping information are instantly routed to the factory, eliminating manual steps and accelerating turnaround times. With our OMS, JIGGY now produces and ships custom puzzles as smoothly as their standard products, turning what was once a logistical challenge into a competitive advantage.
Outcome
With a structured Custom Program powered by VU Custom, JIGGY transformed customization from an operational challenge into a scalable growth driver. Customers now enjoy a seamless and engaging way to personalize puzzles, while JIGGY’s team benefits from a system that supports their expansion rather than slowing them down.
With our end-to-end platform powering their custom business, JIGGY is now positioned to scale personalization even further, offering more options while maintaining the efficiency and quality their brand is known for.
30+
Market Leading
Brands
90k
Custom Products
Purchased Per Month
3k+
Templates Created
Per Month
155+
Total e-Comm Sites Powering
with VU Custom